Privacy Policy

NAMS Nexus Pty Ltd (ABN 88 703 182 647) is committed to protecting the privacy of the personal information we collect and hold. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to all clients, prospective clients, suppliers, website visitors and other individuals whose personal information we collect.

1. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations in relation to collecting, holding, using, accessing and correcting personal information. As an Australian business, NAMS Nexus Pty Ltd complies with all thirteen APPs, including those covering the collection, use and disclosure of personal information, data quality and security, and an individual's right to access and correct their information.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary for one or more of our functions or activities as a professional business and consulting services provider. The types of information we may collect include:

• Your name, email address and other contact details provided when you contact us or request a quote;
• Business information relevant to the consulting services we provide to you;
• Records of our correspondence and communications with you;
• Website usage data collected through analytics tools, where applicable.

Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, in most cases we require your name and contact details to provide our services effectively.

3. How We Collect Personal Information

We collect personal information directly from you, typically when you:

• Submit an enquiry, quote request or contact form through our website;
• Email us at ceo@namsnexus.online;
• Engage us to provide professional business and consulting services;
• Communicate with us in the course of an engagement.

We may also collect information from third parties where it is reasonable and practicable to do so, such as from publicly available sources or business referral partners, provided it is consistent with the APPs.

4. Purposes for Which We Use Personal Information

We use the personal information we collect for the primary purpose of providing our professional business and consulting services, and for related secondary purposes that you would reasonably expect. These purposes include:

• Responding to enquiries and providing quotes;
• Delivering consulting and advisory services to our clients;
• Managing our business relationships, invoicing and records;
• Complying with our legal and regulatory obligations under Australian law;
• Improving our services and communications.

We will not use or disclose your personal information for direct marketing purposes unless you have consented, or the use is otherwise permitted under the APPs, and we will always provide a simple means for you to opt out of any marketing communications.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information where necessary to:

• Service providers and contractors who assist us in operating our business (for example, cloud hosting, email and accounting providers), under strict confidentiality obligations;
• Professional advisers such as accountants and legal advisers, where required;
• Government bodies, regulators or law enforcement where required or authorised by Australian law.

Where we disclose information to service providers located outside Australia, we will take reasonable steps to ensure the recipient complies with the APPs or is bound by equivalent safeguards.

6. Data Quality and Security

We take reasonable steps to ensure the personal information we collect is accurate, complete, up to date and relevant. We hold personal information in secure electronic systems and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. When personal information is no longer required for the purpose for which it was collected, and no legal retention obligation applies, we will securely destroy or de-identify it.

7. Access to and Correction of Your Personal Information

Under the APPs you have a right to request access to the personal information we hold about you, and to request its correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@namsnexus.online. We will respond to your request within a reasonable period. There is no charge for requesting access to or correction of your personal information.

8. Complaints and Privacy Inquiries

If you have any questions about this Privacy Policy, or if you believe we have breached the Australian Privacy Principles, please contact us first so we can resolve your concern:

Privacy Contact: NAMS Nexus Pty Ltd (ABN 88 703 182 647)
Email: ceo@namsnexus.online

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at oaic.gov.au.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You may configure your browser to refuse cookies; however, some website functionality may be affected. Any analytics data collected is used in aggregate form and does not identify you personally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.

This Privacy Policy was last reviewed in 2025.